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7
Devices
Saga™ Logger user manual
Hardware specifications
Knowledge articles
Process overviews
Instructional videos
Devices glossary
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7
Supply Chain Monitoring
System overview
Primary functions
SCM Settings
How-to guides
Detailed user guide for the SCM system
SCM glossary
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19
FAQ
Are Controlant’s solutions validated?
Can the device be used on an airplane?
Does the device indicate whether a temperature excursion happened?
How accurate is the location information in the platform?
How do I start a shipment?
How do I stop a shipment?
How does the logger battery saving mode work?
How does the logger behave in temperatures below -20°C?
How frequently is the logger location transmitted?
How long does the battery last?
How often does the logger's display update?
How soon can loggers be reused after shipments?
Is logger connectivity limited in some countries?
What are all possible messages on the display, and what do they mean?
What happens when I press the start button?
What happens when I press the stop button?
What is a geofence?
What time zone does the platform use?
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8
Troubleshooting
Can I extend the battery life of loggers in an ongoing shipment?
Can I remotely force a device to connect to the Controlant Cloud?
What should I do when I receive a logger in Low power mode?
Why do devices in the same shipment not upload data in real time?
Why do multiple loggers in the same shipment show different location data in the platform?
Why does my logger not upload data in real-time?
Why does the logger warm up when charging?
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