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Right First Time dashboard

In this section:

In supply chain management, Right First Time (RFT) typically refers to shipments that need no manual intervention or rework. In Controlant's Right First Time dashboard, RFT is defined as shipments that are automatically delivered and closed in Controlant's ​Supply Chain Monitoring system and had no excursions of severity equal to or higher than the excursion severity threshold. A shipment is considered Non-Right First Time if it is either manually delivered, manually closed, or both; or if it has been delivered for more than 150 days without being closed.

You can use the Right First Time dashboard to highlight potential issues during shipments causing them to not be automatically delivered and/or closed. The Right First Time dashboard shows both high level KPIs and trends and allows you to dig deep into the data and identify recurring issues on lanes or at specific locations.

Parts of this dashboard are only available in the Premium version. In the free version of the dashboard, graphs or tables will only show data for the top five ranked lanes. For more information, please contact your Customer Success Manager or Customer Operations Manager.

This user guide is intended for users of the Right First Time dashboard, whether they are getting started or want to make sure they get the most out of it.

If you have any questions or feedback on this user guide or the Right First Time dashboard, please contact your Customer Success Manager or Customer Operations Manager.

The Right First Time dashboard is an interactive dashboard in Power BI tool created using historical data gathered from Controlant’s loggers and data from the Supply Chain Monitoring (SCM) system. The loggers monitor and gather temperature and location information throughout the duration of all shipments sent around the world by the organization and the SCM contains the master data for the shipments, such as origin, destination, transportation mode, and much more. The Right First Time dashboard contains information about shipments that are closed.

Using exploratory analytics reports

Using an exploratory analytics report like this one is different from a regular report where the take-away from each visual is either explained or obvious from context.

Exploratory analytics reports allow the users to ask their own questions and explore the data for questions, answers, and curiosities. The material poses questions that might be of interest to people in various positions and guides the user on how to find the answers in the report. This is by no means an extensive list of all possible questions, but the goal is to inspire the users to ask more questions and explore the data for the answers.

Controlant Analytics dashboards are in constant development in collaboration with customers and in alignment with user requirement specifications. Pages with the most requested information have been prioritized in the development process.

Controlant Analytics dashboards display data from the Supply Chain Monitoring (SCM) system for delivered/closed shipments.

The dashboard contains data sent from loggers up to the latest refresh time.

The dashboard automatically updates once per day. The date and time of the last refresh is displayed in the bottom right corner of every page. The frequency of data refresh may vary based on your agreements with Controlant.

Requesting access

To get access to dashboard, do the following:

  1. Contact your Customer Success Manager.

    Include details on which dashboard you want to access.

  2. When you have been registered, you will receive an activation email from

    The email contains a link to verify that the email address is active.


    Verification emails could go to spam folders or be blocked by company email security firewalls. If this happens, please get in touch with your Controlant contact.

  3. Click the link.

    In a browser, a page appears, confirming your email has been verified.