Right First Time dashboard
In supply chain management, Right First Time (RFT) typically refers to shipments that need no manual intervention or rework.
You can use the Right First Time dashboard to highlight potential issues during shipments causing them to not be automatically delivered and/or closed. The Right First Time dashboard shows both high level KPIs and trends and allows you to dig deep into the data and identify recurring issues on lanes or at specific locations.
Note
Some customers may know this concept as Automated Success Rate (ASR).
In Controlant's Right First Time dashboard, we use the following definitions:
Right First Time
A shipment is considered Right First Time (RFT) if it is automatically delivered and closed in Controlant's Supply Chain Monitoring system and had no excursions of severity equal to or higher than the excursion severity threshold.
Shipment is automatically delivered and closed in Controlant’s SCM system (including integrations where applicable).
Shipment has no temperature alarms of severity equal to or higher than the threshold defined in the customer settings.
Non-Right First Time
A shipment is considered Non-Right First Time (non-RFT) if it requires manual intervention; if one or more of the following applies:
One or more of the following were done manually:
Shipment was manually delivered; shipment stop method criteria was not met
Shipment was manually closed
Shipment had a temperature alarm of severity equal to or higher than the threshold defined in the customer settings.
Shipment has been in
Deliveredstatus for more than 150 days without being closed.
This user guide is intended for users of the Right First Time dashboard, whether they are getting started or want to make sure they get the most out of it.
If you have any questions or feedback on this user guide or the Right First Time dashboard, please contact your Customer Success Manager.
Note
The data in this guide is created for instructional purposes and does not originate from any customer data.
The Right First Time dashboard is an interactive dashboard in Power BI tool created using historical data gathered from Controlant’s loggers and data from the Supply Chain Monitoring (SCM) system. The loggers monitor and gather temperature and location information throughout the duration of all shipments sent around the world by the organization and the SCM contains the master data for the shipments, such as origin, destination, transportation mode, and much more. The Right First Time dashboard contains information about shipments that are delivered/closed.
Using exploratory analytics reports
Using an exploratory analytics report like this one is different from a regular report where the take-away from each visual is either explained or obvious from context.
Exploratory analytics reports allow the users to ask their own questions and explore the data for questions, answers, and curiosities. The material poses questions that might be of interest to people in various positions and guides the user on how to find the answers in the report. This is by no means an extensive list of all possible questions, but the goal is to inspire the users to ask more questions and explore the data for the answers.
Controlant Analytics dashboards are in constant development in collaboration with customers and in alignment with user requirement specifications. Pages with the most requested information have been prioritized in the development process.
The Right First Time dashboard displays data from the the Supply Chain Monitoring (SCM) system for delivered/closed shipments. Shipments that have been in Delivered state for 150 days without being closed will be considered closed.
The dashboard contains data sent from loggers up to the latest refresh time.
The dashboard automatically updates once per day. The date and time of the last refresh is displayed in the bottom right corner of every page. The frequency of data refresh may vary based on your agreements with Controlant.
Requesting access
To get access to dashboard, do the following:
Contact your Customer Success Manager.
Include details on which dashboard you want to access.
When you have been registered, you will receive an activation email from
noreply@controlant.com.The email contains a link to verify that the email address is active.
Note
Verification emails could go to spam folders or be blocked by company email security firewalls. If this happens, please get in touch with your Controlant contact.
Click the link.
In a browser, a page appears, confirming your email has been verified.