Skip to main content

Alerts

In this section:

Setting up alerts

When you create a shipment, you can set up alerts with different temperature criteria. These alerts will send out notifications whenever something isn't quite right or if there might soon be an issue with the temperature of the shipment.

Boundary settings for each shipment

. Upper (maximum temperature) boundaries
  • The system will send an alert if the shipment temperature exceeds the set limit for a specified time.

  • You can set up to six upper (maximum temperature) boundaries.

. Lower (minimum temperature) boundaries
  • The system will send an alert if the shipment temperature is below the set limit for a specified time.

  • You can set up to six upper (minimum temperature) boundaries.

Please ensure that upper and lower temperature limits do not overlap. However, you may set two limits for the same temperature with different time frames.

. Dual (maximum AND minimum temperature) boundaries

    Set this when the shipment temperature should always stay between two given limits. You can specify how much time it can spend outside this frame.

    • The system then sends an alert if the shipment temperature is outside the set limit for the specified time.

    • You can set up to six dual boundaries.

    Severity levels

    Choose from these four levels for your boundaries.

    • Notification (All's good, no issues)

    • Low

    • Medium

    • High

    How will I be alerted?

    Depending on the severity, alerts can be sent to:

    • Up to five people via email

    • Up to three people via SMS

    Time limits

    You can set a time limit (10 minutes to 800 hours and 50 minutes) for each boundary. An alert will only pop up if the temperature has been outside the set boundary for the specified time or longer.

    Temperature logs

    The loggers log the temperature every 10 minutes. If it is outside your set boundaries, it's noted as a 10-minute period.

    Ignore period

    You can modify the default 10-minute adaptation phase called the Ignore period. During this period, the shipment will be labeled as "Fine," and no alarms or alerts will be issued, even if there are excursions. This period allows the loggers to adjust to the environment.

    Late shipment entries

    If you log a shipment after it's already been sent, the system will check the past days (maximum 7) and tell you if there were any temperature issues during that time.