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Searching for a shipment

In this section:

When a delivery site receives a a shipment from a pharma company, delivery site representatives can instantly check to see whether the pharmaceuticals are safe to use, via a web site provided by the pharma company.

SharePortal

Note

Not all customers have the same search parameters. You may not see all of the following parameters, or you may have parameters not shown here.

Item

Description

Shipment reference

Reference to unique identifier of shipment in customer's system.

Note

You can find this reference in documents attached to the shipment.

Note

Not all customers have the same lookup filters. You may not see this filter.

Custom property

Reference to a custom property your company has configured to search for shipments.

Note

Not all customers have the same lookup filters. You may not see this filter.

Logger ID

Bar code of logger.

Location of Logger ID

Note

Not all customers have the same lookup filters. You may not see this filter.

Search

Click to search for the report for the shipment that matches the supplied parameters.

Searching for a shipment

To search for a shipment, do the following:

  1. In a browser, navigate to the site provided by the pharma company.

    The link will be in the format https://[prefix].share.controlant.com.

  2. Depending on the configuration of the page, do all of the following that is applicable:

    1. In the Shipment reference box, type the shipment reference for the shipment.

    2. In the Custom property box, type the custom property for the shipment.

    3. In the Logger ID box, type the bar code of any logger that was in the shipment.

  3. Click Search.

    The results appear.

Share Portal - search results

The results show a brief overview of the shipment.

Item

Description

Reference

Reference to unique identifier of shipment in customer's system; Shipment reference or Delivery number.

Status

Status of the shipment:

  • Shipping - shipment is in Shipping status, and the report is not yet available.

  • Delivered - shipment is in Delivered status.

  • Expired - shipment is in Expired status, and the report is no longer available.

Data Status

Indicates whether all expected temperature data has been received for this shipment:

  • OK - all expected temperature data has been received.

  • Data issue - some of the expected temperature data is pending.

  • N/A - status of the expected temperature data is unknown.

Quality

Quality status of the shipment:

  • Good - shipment quality is good, and shipment has been released.

  • Bad - shipment quality cannot be determined and a manual inspection is required.

  • Rejected - shipment quality has been rejected.

  • Partly released - part of shipment has been released.

  • Undecided - shipment quality is unknown.

Message

Message for this shipment:

  • Report is ready for download - report is available. To download report, click Share Portal - click to download quality report.

  • Report not yet available - report is not available, please wait and try again in a few minutes.

    Note

    You can sign up to receive a notification when the report is ready to download, see ???.

  • Report no longer available - the report is no longer available.

  • One or more loggers in this shipment are still active - shipment cannot be closed as one or more loggers are still active.

  • Missing data - The report cannot be generated and made available until all loggers have completed the upload.

Action

Actions you can take for this shipment:

  • Share Portal - click to download quality report - Download Quality Report for this shipment.

  • Share Portal - click to configure getting an email when the quality report becomes available - Request email notification when Quality Report is available.

  • Share Portal - click to return device - Return monitoring device.

    Note

    Return monitoring device is an optional feature and might not be visible to all customers.

Return temperature monitoring device

Instructions for how to return temperature monitoring device.

If the Quality Report is available, you can download it.

  1. Click Share Portal - click to download quality report.

    A pdf file of the Quality Report is downloaded. You may be asked to select the folder to save the file in.

  2. Navigate to the folder you saved the report.

  3. Open the report.

For more information about the report, see Quality Report.

If the Quality Report quality report is not available, and you get the message Report not yet available, you can sign up to receive an email notification when the Quality Report becomes available.

Requesting notification email when Quality Report is available:

  1. To sign up to receive an email notification when the Quality Report is available, click Share Portal - click to configure getting an email when the quality report becomes available.

    The Subscribe dialog appears:

    Share Portal - enter email to get a notification by email when the quality report becomes available
  2. In the Email box, type your email address.

  3. Click Notify me.

    When the report is available, you will receive an email notification containing a link to a Share Portal page where you can download the report.

Share Portal - results: no matches found

If no match is found for your search parameters, check whether there is a typo in the parameters you supplied and try again.

Contact support@controlant.com.