Controlant Support Center

Free

The device is in standby mode and has not received any information about being allocated to a shipment.

Paired

The device has received shipment information from the Cloud, starting conditions have not yet been met.

Shipping

The device is paired to a shipment whose start conditions have been met; data is uploaded to the Cloud as per wake-up interval.

Stopping

The stop button is pushed while the device is in an active shipment.

Stopped

Stopping conditions have been met; the logger has been delivered.

Syncing

Device is attempting to connect and sync with the Cloud.

Connected

Device has successfully connected to the Cloud during its last wake-up.

Failed connection

Device was unable to connect to the Cloud during its last wake-up, usually due to poor cellular reception.

Flight mode

Device has detected that it’s on a flight. Therefore, it will temporarily stop attempting to connect to the Cloud.

Display does not function

The display shows a warning message when the temperature is below 0°C or above 50°C.

While the device continues to function and collect data within its operating range, the display is only active when the temperature is between 0°C and 50°C.

Low power mode

Battery level has dropped below 10%.

Device requires service

Indicates device needs service after it has woken up and connected to the Cloud.

Customers are encouraged to set such devices aside and follow the existing process to return them to Controlant.

Plugged into USB

When device is plugged into USB on a charging station or computer, the display shows a USB icon for a few seconds. Then the display returns to what it was displaying, but now with the battery charging icon .