Exceptions

In this section:

The Exceptions tab shows a deeper dive into the different Right First Time exceptions and where they occur, by:

lane (origin - destination)
temperature range
transportation mode
business unit

Premium only

Parts of this feature are only available in the Premium version of the dashboard. For more information, please contact your Customer Success Manager or Customer Operations Manager.

Right first time dashboard - Exceptions tab

RFT KPIs

Right first time dashboard - locations KPIs

Key performance indicators for selected shipments.

Item	Description
Shipments	Number of shipments closed in the selected period. The default period is 1 January 2023 – present.
Non-RFT	Number of shipments that are Non-RFT in the selected period.
% RFT	Ratio of RFT shipments out of the total number of shipments closed in the selected period.

Filters

Note

Not all customers have the same filters. You may not see all of the following filters, or you may have filters not shown here.

You can use the filter to select shipment data to include in the dashboard using the following criteria:

Note

For each filter, the list that appears will only include items that are present in the selected shipments.

Note

To clear all filters, click .

Item	Description
Date closed	Date range for the date shipment was closed, in `DD-MM-YYYY` format. Type a date, or click to select a date from a calendar. Start of date range for date shipment closed. End of date range for date shipment closed.
Date delivered	Date range for the date shipment was delivered, in `DD-MM-YYYY` format. Type a date, or click to select a date from a calendar. Start of date range for date shipment delivered. End of date range for date shipment delivered.
Date shipped	Date range for the date shipment was shipped, in `DD-MM-YYYY` format. Type a date, or click to select a date from a calendar. Start of date range for date shipment shipped. End of date range for date shipment shipped.
Exception	Exception that occurred during shipment. Click to select, or press CTRL and click to select more than one of the following: Delivered for 150 days or more - Shipment has been in `Delivered` status for more than 150 days without being closed. Potential false alert at origin - A logger registered a temperature excursion but the logger location data indicates that the shipment was still at the origin site when the temperature excursion occurred. Potential false alert at destination - A logger registered a temperature excursion but the logger location data indicates that this happened after the logger arrived at the destination site. Potentially misdelivered - A logger in the shipment might have been delivered outside geofence. Shipment recreated - Shipment was created in SCM after the shipment started shipping. Start button not pressed - A start button press is required on at least one logger according to the open type of the shipment but no start button has been pressed. Stop button not pressed - A stop button press is required on all loggers according to the closure type of the shipment but not all loggers have a stop button event. Temperature alarm - A logger registered a temperature outside of the temperature boundaries of the shipment. USB Upload - Manual USB data upload was performed before closing the shipment. Missing data - The shipment has missing data according to the shipment analysis. Other - The shipment is non-RFT, but the reason is not covered by any of the defined exceptions above.
Intervention	Intervention that occurred during shipment. Click to select, or press CTRL and click to select more than one of the following: Right First Time - there was no intervention. Manually closed - shipment was closed manually. Manually delivered - shipment was delivered manually. Manually delivered and closed - shipment was delivered and closed manually. Other - shipment has been delivered, but one of the following applies: Shipment has an excursion that exceeds the excursion severity threshold for the shipment. Shipment has been delivered for more than 150 days without being closed.
Lane	Lane of shipment. The origin-destination lane of the shipment. Click to select, or press CTRL and click to select more than one from the list.
Origin	Origin country/ site of shipment. Click to select, or press CTRL and click to select more than one from the list.
Destination	Destination country/ site of shipment. Click to select, or press CTRL and click to select more than one from the list.

Number of shipments and (ratio) per exception type

Graph - Number of shipments and ratio of exceptions by exception type

Number of shipments and ratio of exceptions by exception type. The bar size indicates the number of shipments with this exception. The numbers indicate the number of shipments with this exception, and in parentheses is the ratio of shipments with this exception.

Exception types over time

Trend of exception types over time.

Lane sub-tab

To see details about exceptions for lanes, click Lane.

% RFT and (shipments) by lane ordered by shipment volume

Graph - Ratio of RFT and number of shipments by lane

Number of shipments and ratio of exceptions by exception type:

x% - Ratio of RFT shipments on this lane.
(x) - Number of shipments on this lane for the selected period.

Note

You can click a lane to filter the shipments shown in Most common exceptions by lane.

Most common exceptions by lane

Most common exceptions by lane.

Note

You can click a lane in the % RFT and (shipments) by lane ordered by shipment volume graph to filter the shipments selected.

Item	Description
Lane	Lane of shipment. Origin-destination of shipment.
Most common exception	Most common exception for this lane. One of the following: Delivered for 150 days or more - Shipment has been in `Delivered` status for more than 150 days without being closed. Potential false alert at origin - A logger registered a temperature excursion but the logger location data indicates that the shipment was still at the origin site when the temperature excursion occurred. Potential false alert at destination - A logger registered a temperature excursion but the logger location data indicates that this happened after the logger arrived at the destination site. Potentially misdelivered - A logger in the shipment might have been delivered outside geofence. Shipment recreated - Shipment was created in SCM after the shipment started shipping. Start button not pressed - A start button press is required on at least one logger according to the open type of the shipment but no start button has been pressed. Stop button not pressed - A stop button press is required on all loggers according to the closure type of the shipment but not all loggers have a stop button event. Temperature alarm - A logger registered a temperature outside of the temperature boundaries of the shipment. USB Upload - Manual USB data upload was performed before closing the shipment. Missing data - The shipment has missing data according to the shipment analysis. Other - The shipment is non-RFT, but the reason is not covered by any of the defined exceptions above.
Non-RFT shipments	Number of shipments considered Non-RFT for this lane.
% RFT	Ratio of shipments considered RFT for this lane.
Cases	Number of instances of exceptions in selected shipments.

Temperature range sub-tab

To see details about exceptions for different temperature range configurations, click Temperature range.

% RFT and (shipments) by temperature range ordered by shipment volume

Graph - Ratio of RFT and number of shipments by temperature range

Number of shipments and ratio of exceptions by temperature range:

x% - Ratio of RFT shipments in this temperature range.
(x) - Number of shipments in this temperature range.

Note

You can click a temperature range to filter the shipments shown in Most common exceptions by temperature range.

Most common exceptions by temperature range

Table - All exceptions by temperature range

Most common exceptions by temperature range.

Note

You can click a temperature range in the % RFT and (shipments) by temperature range ordered by shipment volume graph to filter the shipments selected.

Item	Description
Temperature range	Temperature range configuration.
Most common exception	Most common exception for this temperature range. One of the following: Delivered for 150 days or more - Shipment has been in `Delivered` status for more than 150 days without being closed. Potential false alert at origin - A logger registered a temperature excursion but the logger location data indicates that the shipment was still at the origin site when the temperature excursion occurred. Potential false alert at destination - A logger registered a temperature excursion but the logger location data indicates that this happened after the logger arrived at the destination site. Potentially misdelivered - A logger in the shipment might have been delivered outside geofence. Shipment recreated - Shipment was created in SCM after the shipment started shipping. Start button not pressed - A start button press is required on at least one logger according to the open type of the shipment but no start button has been pressed. Stop button not pressed - A stop button press is required on all loggers according to the closure type of the shipment but not all loggers have a stop button event. Temperature alarm - A logger registered a temperature outside of the temperature boundaries of the shipment. USB Upload - Manual USB data upload was performed before closing the shipment. Missing data - The shipment has missing data according to the shipment analysis. Other - The shipment is non-RFT, but the reason is not covered by any of the defined exceptions above.
Non-RFT shipments	Number of shipments considered Non-RFT for this temperature range.
% RFT	Ratio of shipments considered RFT for this temperature range.
Cases	Number of instances of exceptions in selected shipments.

Transportation mode sub-tab

Note

The sections Business unit and Transportation mode are available only if you have made information about business unit and mode of transportation available in Supply Chain Monitoring.

To see details about exceptions for different transportation modes, click Transportation mode.

Button to switch to Transportation mode sub-tab

% RFT and (shipments) ordered by transportation mode

Graph - Ratio of RFT and number of shipments by transportation mode

Number of shipments and ratio of exceptions by transportation mode. Options can be added by customer, but typically include:

Note

You can click a transportation mode to filter the shipments shown in Most common exceptions by transportation mode.

Most common exceptions by transportation mode

Table - All exceptions by transportation mode

Most common exceptions by transportation mode.

Note

You can click a transportation mode in the % RFT and (shipments) ordered by transportation mode graph to filter the shipments selected.

Item	Description
Transportation mode	Mode of transportation of shipment. Options can be added by customer, but typically include: Air Ocean Road
Most common exception	Most common exception for this transportation mode. One of the following: Stop button not pressed Temperature alarm Shipment recreated USB Upload Potential false alert at destination Potential false alert at origin Potentially misdelivered
Non-RFT shipments	Number of shipments considered Non-RFT for this transportation mode.
% RFT	Ratio of shipments considered RFT for this transportation mode.
Cases	Number of instances of exceptions in selected shipments.

Business unit sub-tab

Note

The sections Business unit and Transportation mode are available only if you have made information about business unit and mode of transportation available in Supply Chain Monitoring.

To see details about exceptions for different business units, click Business unit.

Button to switch to Business unit sub-tab

% RFT and (shipments) by business unit ordered by shipment volume

Graph - Ratio of RFT and number of shipments by business unit

Number of shipments and ratio of exceptions by business unit.

Note

You can click a lane to filter the shipments shown in Most common exceptions by business unit.

Most common exceptions by business unit

Most common exceptions by business unit.

Note

You can click a lane in the % RFT and (shipments) by lane ordered by shipment volume graph to filter the shipments selected.

Item	Description
Business unit	Business unit of customer.
Most common exception	Most common exception for this business unit. One of the following: Stop button not pressed Temperature alarm Shipment recreated USB Upload Potential false alert at destination Potential false alert at origin Potentially misdelivered
Non-RFT shipments	Number of shipments considered Non-RFT for this business unit.
% RFT	Ratio of shipments considered RFT for this business unit.
Cases	Number of instances of exceptions in selected shipments.

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Item	Description
Data model	Version number of the data model the data is retrieved from.
Report	Version number of this dashboard.
(Report name)	Name of this dashboard.
Last refreshed	Date dashboard was last updated, in `M/D/YYY HH:MM:SS tt` format. The dashboard is updated once per day, and the dashboard will contain data retrieved from loggers up to this date. Note In some cases a shipment that was closed shortly before a refresh will not be included in the report until the next refresh.

Exceptions

Premium only

RFT KPIs

Filters

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Note

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Number of shipments and (ratio) per exception type

Exception types over time

Lane sub-tab

% RFT and (shipments) by lane ordered by shipment volume

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Most common exceptions by lane

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Temperature range sub-tab

% RFT and (shipments) by temperature range ordered by shipment volume

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Most common exceptions by temperature range

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Transportation mode sub-tab

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% RFT and (shipments) ordered by transportation mode

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Most common exceptions by transportation mode

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Business unit sub-tab

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% RFT and (shipments) by business unit ordered by shipment volume

Note

Most common exceptions by business unit

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