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Controlant Support Center

MARS tickets

In this section:

The MARS tickets tab offers a single view of all your MARS tickets and gives you the ability to filter them by date, destination, shipment status, reference, severity, and more.

Note

This tab is only visible to customers using the MARS service.

Shipment overview report - MARS tickets tab
MARS tickets KPIs
Shipment overview report - MARS tickets KPIs

Key performance indicators for selected MARS tickets.

Item

Description

Mars tickets

Number of MARS tickets.

Open tickets

Number of tickets in open state.

High

Number of tickets with severity High.

Note

Not all customers have the same filters. You may not see all of the following filters, and you may have filters not included below.

You can use the filter to select shipments data to include in the report using the following criteria:

Item

Description

Date shipped

Date range for the date shipment was started, in DD-MM-YYYY format.

Type a date, or click BI Manager - Calendar icon. Click to select a date from a calendar. to select a date from a calendar.

  • Start of date range for date shipment started.

  • End of date range for date shipment started.

Date delivered

Date range for the date shipment was delivered, in DD-MM-YYYY format.

Type a date, or click BI Manager - Calendar icon. Click to select a date from a calendar. to select a date from a calendar.

  • Start of date range for date shipment delivered.

  • End of date range for date shipment delivered.

Reference

Reference to unique identifier of shipment in customer's system. Click to select, or press CTRL and click to select more than one from the list.

Severity

Severity of excursion. Click to select, or press CTRL and click to select more than one of the following:

Status

Current status of shipment. Click to select, or press CTRL and click to select more than one of the following:

Origin

Origin of shipment. Click to select, or press CTRL and click to select more than one from the list.

Destination

Destination of shipment. Click to select, or press CTRL and click to select more than one from the list.

Temperature range/

Stowage condition

Temperature range to filter for. Click to select, or press CTRL and click to select more than one from the list.

Transportation mode

Transportation mode. Click to select, or press CTRL and click to select more than one from the list. Options include:

  • Air

  • Ocean

  • Road

Carrier

Name of carrier.

Logger type

Type of logger. Click to select, or press CTRL and click to select more than one from the list.

Filters to select a subset of MARS tickets

Filters to select a subset of MARS tickets.

Item

Description

Status

Select status with one or more of the following statuses:

  • Closed - Tickets that have been closed.

  • In Progress - Tickets that are in progress.

To select a single status, click the status. To select multiple statuses, press CTRL and click the statuses.

Ticket

Select one or more tickets.

To select a single ticket, click the ticket. To select multiple tickets, press CTRL and click the tickets.

Table showing selected MARS tickets

Table showing selected MARS tickets.

Item

Description

Reference

Reference to unique identifier of shipment in customer's system.

Case number

Case number of ticket.

Status

Status of ticket:

  • Closed - Ticket has been closed.

  • In Progress - Ticket is in progress.

Origin

Origin location of shipment.

Destination

Destination location of shipment.

Range

Temperature range configured for the shipment.

Root cause

Root cause of issue ticket was created for, added by MARS team.

Severity

Severity of excursion ticket was created for.

Alerts

Number of alerts for this shipment.